The technical support team serves the primary purpose of providing a resource for assisting when something isn’t working the way it’s supposed to. While it is the goal of our vCIO and Network Administration team to prevent these incidents, the reality is that they will happen… and when they do, our technical support team is ready to assist. At TechWorks, we address technical support with two main resources:
Award Winning 24/7 Help Desk
Our certified, U.S. Help Desk technicians are here to provide superior customer service and support. Their primary goal is to minimize the time spent as a result of technology failures and ensure our clients experience the benefits of reliable I.T. Whether it’s nights, evenings, or weekends, our help desk remains staffed and ready to provide enterprise-level technical support.
Our Help Desk support includes:
Microsoft and Apple desktop operating systems
Thin clients and virtual desktop infrastructure (VDI)
E-mail applications and browsers
Microsoft Office and leading third-party applications
Hardware and network troubleshooting
Printer installation and support
Mobile phones and tablets
Desktop performance problems
Virus and malware infections
On-Site “Boots on the Ground” Support Team
Receive the hands-on help you need … Sometimes, problems just can’t be worked out over the phone or internet. That’s when you need the assistance of one of our field service engineers. Our on-site team compliments the help desk team and makes it their goal to get “boots on the ground” at your office as quickly as possible. Once onsite, a proven process of task management ensures the visit is efficient and successful.
Our On-Site Support Team provides support for:
Simple adds, moves & changes
Advanced virus and malware removal
Hardware repair / replacement
Learn more about how TechWorks can provide your organization with the I.T. support that will enable the ongoing growth and prosperity already being experienced by successful enterprises worldwide.
CONTACT US today to learn more about how we can help you SIMPLIFY I.T.