Minimizing Downtime with IT Monitoring and Management Solutions


Let’s say you are getting ready to shop online, whether to get a bargain at your preferred online store or booking a flight for a vacation with only two seats left. You go through the purchasing steps, only to find that when you get to the point of finalizing your purchase, you see an error message telling you that the website is down.  Isn’t that frustrating? You don’t know when the problem will be resolved and then you have to now worry whether you will catch the sale or not.


The Frustration

Many consumers have experienced the same frustration while trying to shop online. While the technical blunder is not your fault, it does affect you in a negative way. These days, consumers rely more on the Internet for various products and services. For that reason, it is important for companies to integrate their IT management solutions so that the basic services are always up and running and available to consumers. This is especially true when problems with the infrastructure may be serious enough to disrupt service and the standard order of business. Most times, these things occur when the IT department is already closed for the day. What does the customer do then?


IT Outsourcing

It is important, then to outsource some or all of your IT needs. This is especially true for companies that operate business via IT servers, applications and databases. To maintain round the clock operation of an online business, it is to the company’s advantage to ensure consistence performance. Outsourcing the IT work will give you an advantage over your competition. Your website performance will continue, even though, the brick and mortar business may be closed for the day. Many shoppers do their transactions at night and so, it is important to have an efficient system in place.


The Alerts

With IT management solutions intact, quick alerts will be received when the IT system is down. The alerts will make it easier to determine the IT infrastructure problem as it occurs. Identifying the cause immediately will only serve to minimize any disruption in the service provided to customers. The IT professional could go one step further to make the alerts automated in order for a more effective and smooth process. Automation prevents most service interruptions. The alerts should only be utilized when there is a bigger problem. The alerts have to explain the problem so that the IT engineer will know how to respond.



A good IT professional will treat all infrastructure problems as if it were an emergency. In doing so, the problems will be fixed in a shorter time frame. However, in the same manner, a good IT professional knows that too many alerts could create a boomerang effect, leaving the engineer or IT department overwhelmed.


Posted on June 16, 2016 in Information Technology

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About the Author

Marc enjoys working closely with other entrepreneurs helping them leverage technology to enhance success! Boasting 2 decades of I.T. consulting expertise, Marc continues to contribute in many forums, and offers technology insights through our regular newsletter and by speaking publicly across California. He contributes regularly to our blog and actively assists our team here at TechWorks as a virtual CIO consultant.

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