Our proactive Centralized Services team keeps a close watch on all the components of your network. They utilize a secure network connection in combination with our award-winning software to remotely monitor and tune your I.T. environment. With our experts monitoring your network, your team can focus on other things. Some of the services performed by our Centralized Services team are listed here:
Manage and Monitor mobile devices, desktops, servers, and networks.
Patch Management – As patches and updates are released by software vendors, our team installs and reviews them in our test environment prior to approving them for deployment in our clients’ environments.
Anti-Virus / Anti-Malware / Anti-Spam – Many I.T. support providers simply “set it and forget it” but our team believes in carefully reviewing and auditing to ensure all critical protections are in place.
Performance Monitoring – Our team has defined hundreds of thresholds which we watch closely ensuring I.T. assets are performing at their maximum performance level.
Routine Maintenance – Cleanup and calibration of all network assets is performed remotely and after business hours by our Centralized Services team to minimize inconveniences to your team.
Backup & Disaster Recovery Management – Once the vCIO and Network Administration team have defined critical data and components, our centralized services team keeps a watchful eye on the successful completion of backup tasks of your desktops and servers. Unlike many other support providers, we also perform regular “Disaster Drills” to mimic a device failure and to ensure that the backups being performed can be relied upon.
Security Management – we install and maintain the entry-points (firewalls and security appliances) to your network infrastructure to prevent unauthorized access to your Information Technology assets.
Traditionally, businesses have paid for technology services when something breaks. What if you could prevent downtime before it happened? And what if in the process you ended up with a more reliable network with predictable expenses that didn’t just hit you when something breaks? This is the purpose of our Centralized Services team. Our team will keep a constant eye on your systems to ensure that things are running as they should. We monitor your systems 24/7/365 to ensure uptime and that you are getting the most of your technology investment.
Learn more about how TechWorks can provide your organization with the I.T. insight that will enable the ongoing growth and prosperity already being experienced by successful enterprises worldwide.
CONTACT US today to learn more about how we can help you SIMPLIFY I.T.